Frequently asked questions
Feel free to get in touch with us directly if you require any information at all. We have provided a short list of information below, we believe you may find useful and may even answer any questions you may have before you get in touch.
DElivery & Shipping
We currently supply and deliver to Gauteng, Johannesburg & Pretoria.
We are currently only located in Johannesburg. Be rest assured we are looking at being La Vie Jollie to the greater South Africa and into more homes in the near future.
Terms and Conditions normal delivery:
“Normal” delivery applies to all orders made after 12h00 on the respective day of purchase.
Normal delivery estimated times are 1-2 days. Be rest assured, we have you and your order covered!
Terms and Conditions for next day delivery:
Next day delivery applies to all orders made before 12h00 on the respective day of order.
Normal delivery estimated times are 1-2 days.
- Once your order has been completed successfully, your order receipt will be emailed to the account email address registered to your La Vie Jollie Account.
- Make sure you have your order ID number close for tracking.
- Request a call or give us a call, and one of our Team members will be ready to assist.
- Or email us via email@example.com with your order ID number, name, surname and one of our Team Members will be happy to assist which your order.
- Visit our Order Tracking page, where you can track the current status of your order online. Please keep your order number ready, as it will be required in order to properly locate your order and provide accurate status.
- Once your order has been processed successfully, an invoice would have been sent to your contact email address or number.
- Important: Keep your order ID number close for tracking.
- Email or give us a call, and one of our friendly colleagues will be happy to assist to let you know exactly where your order is in the shipping process.
For an sales and delivery information: Sales@laviejollie.co.za
For any additional information or support: firstname.lastname@example.org
Luiz Teixeira : Luiz@laviejollie.co.za
Contact Number : 084 299 3030
Payment options are available through the use of South Africa’s popular payment processing platform PayFast.
Payment options available:
La Vie Jollie Pty Ltd Reserves the right to cancel any orders, includes those that have been processed and paid for by the client on the laviejollie.co.za website storefront if any fraudulent or suspicious activities arise.
Please get in touch with La Vie Jollie Support in order to process and provide the status of any refunds. Refunds can take up to 3-5 working days to complete depending on the payment option selected.